Return and Refund Policy
Last Updated: 21 February 2024
Welcome to PHOENIX STORE
At PHOENIX STORE, operated by MEGA PHOENIX ELECTRONICS TRADING L.L.C, we strive to deliver exceptional quality and service. We understand that sometimes, a product may not meet your expectations, and we have outlined our Return and Refund Policy to ensure a transparent and satisfactory experience for our customers.
Return Eligibility
Time Frame: Returns must be initiated within 14 days from the date of delivery. Condition: Products must remain unopened and in their original packaging to be eligible for a return and refund.
Exceptions: Opened, used, or damaged products are not eligible for returns. Certain items may also be subject to a restocking fee.
Return Process
- Initiation: Contact our customer service within 14 days of receiving your product to initiate a return. Please provide your order details and the reason for the return.
- Approval: We will review your return request for eligibility. Approved returns will be provided with a return authorization and detailed instructions.
- Return Shipment: You are responsible for shipping the product back to us in its original, unopened condition through a trackable method.
- Product Inspection: Upon receipt, the product will undergo inspection to confirm its condition.
- Refund Issuance: If approved, refunds will be processed to the original method of payment. Note that processing times may vary depending on your financial institution.
Non-Refundable Costs
Defective or Incorrect Products
Changes to the Return and Refund Policy
Contact Us
Buy from Phoenix Store and enjoy shopping made easy
- 4 Hour Delivery in Dubai & Next Business Day Delivery in UAE
- Pay Securely with Crypto or Debit/Credit Card
- 14-Day Free Returns for Unopened Boxes
- 1 Year Manufacture Warranty
A subsidiary of Phoenix Group, stands as a prominent cryptocurrency mining hardware retailer and exclusive Whatsminer distributor across the GCC countries, Egypt, and Turkey.
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+971 4 327 1145
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Monday – Friday: 09:00 - 17:00