Return and Refund Policy

Last Updated: 21 February 2024

Welcome to PHOENIX STORE

At PHOENIX STORE, operated by MEGA PHOENIX ELECTRONICS TRADING L.L.C, we strive to deliver exceptional quality and service. We understand that sometimes, a product may not meet your expectations, and we have outlined our Return and Refund Policy to ensure a transparent and satisfactory experience for our customers.

Return Eligibility

Time Frame: Returns must be initiated within 14 days from the date of delivery. Condition: Products must remain unopened and in their original packaging to be eligible for a return and refund.

Exceptions: Opened, used, or damaged products are not eligible for returns. Certain items may also be subject to a restocking fee.

Return Process

Initiation: Contact our customer service within 14 days of receiving your product to initiate a return. Please provide your order details and the reason for the return.
Approval: We will review your return request for eligibility. Approved returns will be provided with a return authorization and detailed instructions.
Return Shipment: You are responsible for shipping the product back to us in its original, unopened condition through a trackable method.
Product Inspection: Upon receipt, the product will undergo inspection to confirm its condition.
Refund Issuance: If approved, refunds will be processed to the original method of payment. Note that processing times may vary depending on your financial institution.

Non-Refundable Costs

Shipping costs for returning the product are non-refundable. The risk of loss during return shipment is borne by the customer.

Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately. We are committed to resolving any issues with defective or incorrect products promptly.

Changes to the Return and Refund Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effectively immediately upon posting on our website. It is your responsibility to review our Return and Refund Policy regularly to stay informed of any changes.

Contact Us

For any questions related to our Return and Refund Policy, or to initiate a return, please contact us. Our dedicated team is here to assist you with any concerns or inquiries you may have.

A subsidiary of Phoenix Group, stands as a prominent cryptocurrency mining hardware retailer and exclusive Whatsminer distributor across the GCC countries, Egypt, and Turkey.

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+971 4 327 1145

Showroom No. 4, Reemas Building - Sheikh Zayed Rd - Al Quoz 1 - Dubai

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Monday – Friday: 09:00 - 17:00

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